Skip to content
English
  • There are no suggestions because the search field is empty.

What is the product return procedure?

The first step is to create a request from our customer form.

All returns must first be validated by the sales administration department.

Once the return validation has been sent, here are the instructions to follow :

  1. Package the products to be returned in a solid and intact box.
  2. Add the return slip inside the package.
  3. If possible, make single-reference packages.
  4. Write the return slip number on all packages.
  5. Number the packages as follows  for instance  : 1/3, 2/3, 3/3.
  6. Please note that the weight per package must not exceed 20 kilos.