What is the product return procedure?
The first step is to create a request from our customer form.
All returns must first be validated by the sales administration department.
Once the return validation has been sent, here are the instructions to follow :
- Package the products to be returned in a solid and intact box.
- Add the return slip inside the package.
- If possible, make single-reference packages.
- Write the return slip number on all packages.
- Number the packages as follows for instance : 1/3, 2/3, 3/3.
- Please note that the weight per package must not exceed 20 kilos.